CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

1. When you place an order electronically through the website you are using, you are considered to have accepted the pre-information form and the distance sales contract provided to you.
2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping costs for the product shipment will be paid by the buyers.
4. Each purchased product will be delivered to the person and/or organization at the address specified by the buyer within 30 days, provided that it does not exceed the legal period. If the product is not delivered within this period, the buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, along with any warranty documents, user manuals, etc.
6. In case the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date they become aware of this situation. The total price must be refunded to the buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

7. If the buyer does not pay the purchase price of the product or cancels it in the bank records, the seller's obligation to deliver the product ceases.

SHOPPING MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8. If it is determined that the credit card used for payment by the buyer has been fraudulently used by unauthorized persons after the product has been delivered, and if the sold product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the expense of the seller.

IF THE PRODUCT CANNOT BE DELIVERED WITH UNFORESEEN REASONS:

9. If unforeseen force majeure events occur for the seller and the product cannot be delivered within the specified period, the situation will be notified to the buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of the delivery until the obstacle is removed. If the buyer cancels the order; if the payment is made in cash, the amount will be refunded within 14 days from the cancellation. If the payment is made by credit card and canceled, the product price will be refunded to the bank within 14 days from the cancellation, but it may take 2-3 weeks for the bank to transfer it to the buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The buyer must inspect the goods/services subject to the contract before taking delivery; damaged, broken, torn packaging, etc. damaged and defective goods/services will not be received from the cargo company. The received goods/services will be deemed undamaged and intact. The BUYER must carefully preserve the product after delivery. If the right of withdrawal will be used, the product/service must not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise the right of withdrawal from the contract within 14 (fourteen) days from the date of delivery of the purchased product to himself or the person/organization at the address provided, by notifying the SELLER via the contact information below, without assuming any legal or criminal liability and without providing any reason.

CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY NAME: Dizem Food Ltd. Co. ADDRESS: Atatürk Mah. Alemdağ Cad. Ufuk Sok. No:5/A Ümraniye / ISTANBUL EMAIL: info@dizem.com.tr PHONE: 0216 521 83 44 FAX: 0216 521 46 42

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the product purchased is a service, the 14-day period begins from the date the contract is signed. In service contracts where performance begins with the consumer's approval, the right of withdrawal cannot be exercised.
14. The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER.
15. In order to use the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax, or email within the 14-day period, and the product must not have been used within the framework of the provisions of the "Products for which the Right of Withdrawal Cannot Be Used" regulated in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to a third party or the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution during the returns. Return transactions of orders issued with corporate invoices will not be completed if an official invoice is not issued.)
17. Return form, The box of the products to be returned, packaging, if any, complete and undamaged with standard accessories must be delivered.

RETURN CONDITIONS:

18. The SELLER is obliged to refund the total price and the documents putting the BUYER under debt to the BUYER within the 10-day period from the receipt of the withdrawal notification, and to take back the goods within the 20-day period.
19. If there is a decrease in the value of the goods due to the fault of the BUYER or if it becomes impossible to return the goods, the BUYER is obliged to compensate the damages of the SELLER at the rate of his/her fault. However, the BUYER is not responsible for changes and deteriorations caused by the proper use of the product or service within the right of withdrawal period.
20. If the campaign limit amount is decreased due to the use of the right of withdrawal, the amount of discount benefited within the scope of the campaign is canceled.

DEFAULT AND LEGAL CONSEQUENCES:

21. In case the BUYER defaults on the payment transactions made by credit card, the BUYER acknowledges, declares, and undertakes that he/she will pay interest within the framework of the credit card agreement between him/her and the bank, and be responsible to the bank; in case of default, the relevant bank may apply to the legal remedies; the BUYER agrees to pay the damages and expenses that the SELLER will incur due to the delay in the performance of the debt by the BUYER under any circumstances.