PRIVACY AND SECURITY POLICY

All services provided on our store and, located at Atatürk Mah. Alemdağ Cad. Ufuk Sok. No:5/A Ümraniye / ISTANBUL, belong to and are operated by Dizem Food Ltd. Co.

Our company may collect personal data for various purposes. Below, it is indicated how and in what manner personal data is collected, and how these data are protected.

By filling out various forms and surveys on membership or our store, members provide certain personal information (such as name, company information, phone, address, or email addresses) to our store as required by the nature of the business.

Our company may send campaign information, information about new products, and promotional offers to its customers and members from time to time. Our members can make choices about receiving such information when they sign up, and can change this choice from the account information section after logging in or notify via the link in the notification received.

Personal information transmitted to our store electronically by our members during the approval process via the store or email will not be disclosed to third parties outside the purposes and scope determined by the "User Agreement" we have made with our members.

For the rapid resolution of system-related problems and issues or disputes that may arise regarding the service provided, our company records the IP address of the members and uses it. IP addresses may also be used to identify users in general and to collect comprehensive demographic information.

Our company may use the requested information for direct marketing purposes by itself or by persons or organizations with whom it collaborates, other than the purposes and scope specified in the "Membership Agreement". Personal information may also be used to contact the user if necessary. The information requested by our company or provided by the user or information related to transactions made through our store may be used by our company and persons or organizations with whom we cooperate for various statistical evaluations, database creation, and market research purposes, beyond the purposes and scope specified in the "Membership Agreement", without disclosing the identity of our members.

Our company undertakes to keep confidential information strictly private and confidential, to consider it as a confidentiality obligation, to take all necessary measures and to show the necessary diligence to prevent the confidentiality and maintenance of privacy, and to prevent the entry into the public domain or unauthorized use of any portion of the confidential information or disclosure to third parties by any means.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop from our online store. Your credit card information is never stored in our system.

There are two things to pay attention to determine that you are on a secure site when entering the transaction process. One of these is a key or lock icon at the bottom of your browser. This indicates that you are on a secure web page and all your information is encrypted and protected. This information is only used in accordance with the instructions given during the sales process and at your request. Information about the credit card used during the shopping is encrypted with the 256-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification. If the availability of the card is confirmed, the shopping continues. Since no information about the card can be viewed or saved by us, the risk of third parties capturing this information under any circumstances is prevented.

The reliability of payment / billing / delivery address information of orders placed with a credit card online is monitored by our company against Credit Card Fraud. Therefore, for first-time customers placing orders from our online stores, it is necessary to confirm the accuracy of financial and address / phone information before the orders can proceed to the supply and delivery stage. If necessary, contact is made with the credit card holder customer or the relevant bank for the control of this information.

You can access all the information you provided during membership and change it only if you protect your login information securely. Others cannot access and change information about you if you keep your login information secure. For this purpose, membership transactions are carried out within the 256-bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.

We recommend that you pay attention to the open address and phone information of the company in online shopping sites. Before shopping, note all phone/address information of the store from which you will make your purchase. If you are unsure, call and confirm before shopping. All online shopping sites owned by our company contain all information about our company and the location of the company.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identity and credit card information you will send to us via mail-order will be kept by our company in accordance with the principle of confidentiality. This information is held for a period of 60 days to prevent possible objections from the bank related to the credit card and is then destroyed. If any amount other than the mail-order form approved by you for the products you ordered is deducted from your card, you can naturally object to the bank and prevent the payment of this amount, so there is no risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may link to other sites within the website. Our company does not assume any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on our site are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement apply only to the use of our store and do not cover third-party websites.

EXCEPTIONAL CASES

In limited cases listed below, our company may disclose user information to third parties outside the provisions of this "Privacy Policy". These cases are limited as follows;

1. To comply with the obligations imposed by laws, Decree Laws, Regulations, etc. issued by the competent legal authorities and in force;
2. To fulfill the requirements of the "Membership Agreement" entered into by our store with the users and other contracts and to implement them;
3. For the purpose of conducting an investigation or investigation conducted by the competent administrative and judicial authorities properly;
4. Where it is necessary to provide information to protect the rights or safety of users.

EMAIL SECURITY

In the emails you will send to our Customer Service regarding any of your orders, never type your credit card number or passwords. The information in the emails can be seen by third parties. Our company cannot guarantee the security of the information transferred from your emails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our store and the use of the website using a technical communication file (Cookie) through the website. The mentioned technical communication files are small text files sent by a website to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

The technical communication file can be used to obtain statistical information about how many people visit the site, for what purpose a person visits the site, how many times they visit the site, and how long they stay on the site, and to generate dynamic advertising and content from user-specific pages. The technical communication file is not designed to receive data or any personal information from your main memory or email. Most browsers are designed to accept the technical communication file initially, but users can change their settings to prevent the technical communication file from coming or to receive a warning when the technical communication file is sent.

Our company may change the provisions of this "Privacy Policy" at any time by publishing them on the site or by sending an email to users or by publishing them on the site. If the Privacy Policy provisions change, they will be effective on the date of publication.

For any questions and suggestions regarding our privacy policy, you can send an email to info@dizem.com.tr. You can reach our company with the following contact information.

• Company Name: Dizem Food Ltd. Co
• Address: Atatürk Mah. Alemdağ Cad. Ufuk Sok. No:5/A Ümraniye/ISTANBUL
• Email: info@dizem.com.tr
• Phone: 0216 521 83 44
• Fax: 0216 521 46 42